FAQs
Franklin Thermoycler
- BLE Connection Issues
- How often does the Franklin Thermocycler need to be charged?
- How do I ship my Franklin Thermocycler back for repair?
- What is the Franklin Thermocycler's warranty?
- Can a Franklin Thermocycler get through airport security?
- Can I run a melt curve on the Franklin Thermocycler?
- How do I maintain and decontaminate my Franklin Thermocylcer?
- Will the Franklin Thermocycler accept standard PCR tubes?
- What fluorophores do you recommend for use with the Franklin?
- I have a question about my two3 but I cannot find any information about this product on the website. What should I do?
- Bluetooth Connectivity: Reattach and Recover Guide
- How do I connect my Franklin Thermocycler and Biomeme Go app using the USB cable?
Software
- How to Transfer Multiple Run Result Files to a Computer (Windows)
- I've forgotten my password; how do I reset it?
- How do I delete a run in the Biomeme Go mobile app?
- Where can I report a bug, problem, or error?
- I am getting a "Compatibility Error", what does this mean and how can I resolve it?
- How do I update the Biomeme Go mobile app?
- Do you have an API?
- Where can I view incomplete runs in the Biomeme Go mobile app?
- How do I delete a protocol on Biomeme Go mobile app?
- Logging in and out of the Biomeme Go mobile app
- How do I create a new folder in the Biomeme App or Cloud?
- How do I view specific thermocycler device information (e.g. MAC address)?
- How do I create a new PCR protocol?
- How does the Biomeme system work?
- What protections are in place for my PCR results?