---
title: BLE Connection Issues
description: If you recently received a new Franklin and you are ready to start a run, but are having trouble connecting the Franklin to the smartphone via Bluetooth, you have come to the right place! Sometimes, y
---

[Skip to content](https://help.biomeme.com/ble-connection-issues#main-content)

English

Show submenu for translations

[Click Here to Submit a Support Ticket](https://help.biomeme.com/kb-tickets/new?hsLang=en)

[![Biomeme-Logo_Color](https://help.biomeme.com/hubfs/Biomeme-Logo_Color.svg)](https://biomeme.com/?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Click Here to Submit a Support Ticket](https://help.biomeme.com/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Desk](https://help.biomeme.com/?hsLang=en)
2. [FAQs](https://help.biomeme.com/faqs?hsLang=en)
3. [Franklin Thermoycler](https://help.biomeme.com/faqs?hsLang=en#franklin-thermoycler)

# BLE Connection Issues

If you recently received a new Franklin and you are ready to start a run, but are having trouble connecting the Franklin to the smartphone via Bluetooth, you have come to the right place! Sometimes, you may need to adjust some settings on the phone. Follow the troubleshooting steps below:

| 1. Navigate to "Settings"  | ![Screenshot_20240403-162513\[1\]](https://help.biomeme.com/hs-fs/hubfs/Screenshot_20240403-162513%5B1%5D.png?width=200&height=433&name=Screenshot_20240403-162513%5B1%5D.png) |
| --- | --- |
| 2. Tap on "Location" | ![Screenshot_20240403-163111\[1\]](https://help.biomeme.com/hs-fs/hubfs/Screenshot_20240403-163111%5B1%5D.png?width=200&height=433&name=Screenshot_20240403-163111%5B1%5D.png)   |
| 3. If the "Use location" option is toggled off, toggle it on.  | ![Screenshot_20240403-163115\[1\]](https://help.biomeme.com/hs-fs/hubfs/Screenshot_20240403-163115%5B1%5D.png?width=200&height=433&name=Screenshot_20240403-163115%5B1%5D.png)   |

If these steps have not solved the issue, please reach out to Biomeme Customer Support.

- [FAQs](https://help.biomeme.com/faqs?hsLang=en#main-content)
  
  
  
  
  
    - [Franklin Thermoycler](https://help.biomeme.com//faqs?hsLang=en#franklin-thermoycler)
    - [Software](https://help.biomeme.com//faqs?hsLang=en#software)
    - [M1 Sample Preparation Cartridges](https://help.biomeme.com//faqs?hsLang=en#m1-sample-preparation-cartridges)
    - [Assays](https://help.biomeme.com//faqs?hsLang=en#assays)
    - [Other](https://help.biomeme.com//faqs?hsLang=en#other)
- [Training Videos](https://help.biomeme.com/training-videos?hsLang=en#main-content)
  
  
  
  
  
    - [How-To Videos](https://help.biomeme.com//training-videos?hsLang=en#how-to-videos)
- [Product Updates](https://help.biomeme.com//product-updates?hsLang=en)
- [Product Document Library](https://help.biomeme.com/product-document-library?hsLang=en#main-content)
  
  
  
  
  
    - [Product Sheets (Bulk Vials)](https://help.biomeme.com//product-document-library?hsLang=en#product-sheets-bulk-vials)
    - [Product Sheets (Food and Water Quality)](https://help.biomeme.com//product-document-library?hsLang=en#product-sheets-food-and-water-quality)
    - [Product Sheets (Sample Prep)](https://help.biomeme.com//product-document-library?hsLang=en#product-sheets-sample-prep)
    - [Product Sheets (Vector-Surveillance)](https://help.biomeme.com//product-document-library?hsLang=en#product-sheets-vector-surveillance)
    - [User Manuals](https://help.biomeme.com//product-document-library?hsLang=en#user-manuals)
    - [Other](https://help.biomeme.com//product-document-library?hsLang=en#other)
- [Safety Data Sheets](https://help.biomeme.com/safety-data-sheets?hsLang=en#main-content)
  
  
  
  
  
    - [Bulk Vials](https://help.biomeme.com//safety-data-sheets?hsLang=en#bulk-vials)
    - [M1 Sample Prep Cartridge](https://help.biomeme.com//safety-data-sheets?hsLang=en#m1-sample-prep-cartridge)

[mailto:support@biomeme.com](mailto:support@biomeme.com)

Copyright © 2026, Biomeme, Inc.