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BLE Connection Issues

If you recently received a new Franklin and you are ready to start a run, but are having trouble connecting the Franklin to the smartphone via Bluetooth, you have come to the right place! Sometimes, you may need to adjust some settings on the phone. Follow the troubleshooting steps below:

1. Navigate to "Settings" 


2. Tap on "Location" Screenshot_20240403-163111[1]


3. If the "Use location" option is toggled off, toggle it on.  Screenshot_20240403-163115[1]


If these steps have not solved the issue, please reach out to Biomeme Customer Support.