All product returns require prior authorization from Biomeme. Contact our Support Team at support@biomeme.com with a description of the situation and they will assist in beginning the authorization process as needed. A nominal restocking fee may be charged for returned items, unless Biomeme is responsible for shipping the wrong item.
At this time, Biomeme is unable to accept consumable returns.
Please contact our Support Team for further information on our return policies. If you have already completed the Returned Goods Authorization form and your return as been approved, please see the following link for instructions on shipping back your device: How do I ship back my device for repair?