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Where can I report a bug, problem, or error?

  1. Open the Biomeme Go mobile app on your smartphone
  2. Enter your email address and password and tap the Login button
  3. If you are part of multiple teams (Enterprise Plan only), select which team to log in under (you can toggle between teams once logged in)
  4. Tap the gear icon in the top right corner to open the Settings menu
  5. Click the Settings sub-menu item
  6. Under Contact Us, click Report Error
  7. Select your email client (e.g. Gmail) and add support@biomeme.com to the “To” field if it’s not already there. An email will automatically be drafted on your behalf with all the necessary device information for us to better help resolve your issue(s).

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