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My thermocycler is stuck! What should I do?

Though rare, if your thermocycler gets stuck during a run you should power off the device. 

First, attempt to use the power button on top of the thermocycler. Then, if you're unable to turn your thermocycler off using the power button, press the reset button to force it off. 

Note: all test data on the unit will be lost once the reset button is pushed


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