FAQs
Frequently Asked Questions
Franklin Thermocyclers
- How do I ship back my device for repair?
- How often does the Franklin Thermocycler need to be charged?
- How do I connect my Franklin Thermocycler and Biomeme Go app using the USB cable?
- Can Franklin get through airport security?
- How do I maintain and decontaminate my Franklin Thermocycler?
M1 Sample Prep
Assays
Software
- I have forgotten my password; how do I reset it?
- How to set up your first run/experiment
- How do I delete a run?
- Where can I report a bug, problem, or error?
- I am getting a "Compatibility Error", what does this mean and how can I resolve it?