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My thermocycler is stuck! What should I do?
When renaming the BLE on my Franklin device, can I include spaces in the name?
I’m having trouble connecting Franklin to my smartphone even though Bluetooth is on. What do I need to do?
Can Franklin get through airport security?
How do I maintain and decontaminate my Franklin thermocylcer?
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How often does the Franklin thermocycler need to be charged?
Is your system battery-powered?
How do I charge my device?
I received a low battery warning when I started my test. What should I do?
How do I ship back my device for repair?