Reattach and Recover Guide

Did you start your run and return to your thermocycler later in the day only to realize it’s now off? Maybe your app crashed or your phone died and you’re wondering how to retrieve your test results? Here is our guide including next steps and videos:

 

Scenario Reference Table Biomeme Go App
Open Closed
Franklin Thermocycler On A B
Off C D

 

Note: DO NOT push Stop Run in the app. This will lose any run data that has not successfully synced from the device to the app. For security reasons the same smartphone that was used to initiate the test must be used to download the test results.


“My test has been running for a while but the number of cycles isn’t decreasing on the app. What should I do?


This means that the Bluetooth connection between the device and the app has been interrupted. DO NOT press Stop Run. Instead you just need to reset the Bluetooth connection. Follow the steps in Scenario A below.

“My run has completed and I’ve pressed a bunch of buttons. I’m feeling flustered, confused, and frustrated; what should I do?”

  1. Turn off the thermocycler and close the Biomeme Go app.
  2. Follow the steps described in Scenario D below.

If you’re still having problems recovering and/or reattaching your test data, please contact support@biomeme.com

“My Biomeme Go app is returning a WRONG THERMOCYCLER error.”

  1. Turn off the thermocycler and close the Biomeme Go app.
  2. Follow the steps described in Scenario D below.

A: Thermocycler ON / App OPEN 

  1. Press the Bluetooth Screen Shot 2019-07-11 at 11.28.03 AM-2 button on top of the thermocycler to turn OFF the Bluetooth pairing.
  2. Press the Bluetooth Screen Shot 2019-07-11 at 11.28.03 AM-2 button on top of the thermocycler to turn the Bluetooth connection back ON.
  3. Within the Biomeme Go app, you should see a pop-up screen that reads: "Connect via BLE". If so, press Scan. If not, power OFF the thermocycler, CLOSE the app, and go to Scenario D below.
  4. Select your thermocycler.
  5. Tap Confirm in the app.

Note: If your test is currently running, the LED on the front of your thermocycler will be blinking amber. If your test has been completed, the LED will be blinking blue.

 

 

B: Thermocycler ON / App CLOSED

  1. Relaunch the Biomeme Go app by selecting the icon on your smartphone’s home screen.
  2. Press the Bluetooth Screen Shot 2019-07-11 at 11.28.03 AM-2 button on top of the thermocycler to turn OFF the Bluetooth.
  3. Press the Bluetooth Screen Shot 2019-07-11 at 11.28.03 AM-2 button on the top of the thermocycler to turn the Bluetooth back ON.
  4. From the app’s home screen, tap Incomplete Runs.
  5. Select your test from the list of incomplete runs.
  6. Press the Scan button in the app and select your thermocycler.
  7. Tap Connect via BLE.
  8. Tap the Reattach Test button.
  9. Please wait while your run data is transferred.

 

C: Thermocycler OFF / App OPEN

  1. Press the Power Screen Shot 2019-07-11 at 11.01.51 AM button on top of your Franklin™ thermocycler to turn it back ON. If your thermocycler doesn’t turn back on, make sure it’s connected to a power source as your battery may have died.
  2. Press the Recovery  Screen Shot 2019-07-11 at 11.44.14 AM-2 button on top of your thermocycler.
  3. The thermocycler will quickly blink blue, white, red, then green indicating it has successfully recovered the previously completed or failed run.
  4. Press the Bluetooth Screen Shot 2019-07-11 at 11.28.03 AM-2 button on top of your thermocycler.
  5. Press Scan in the Biomeme Go app.
  6. Select your thermocycler.
  7. Please wait while your run data is transferred.
Note: This assumes your test was completed before the thermocycler powered off. It is usually not possible to reattach and recover the run data if the thermocycler shut off during the run. Please always ensure your device has at least 20% battery power before starting your run.

 

D: Thermocycler OFF / App CLOSED

  1. Press the Power Screen Shot 2019-07-11 at 11.01.51 AMbutton on top of your Franklin™ thermocycler to turn it back on. If your thermocycler doesn’t turn back on, make sure it’s connected to a power source as your battery may have died.
  2. Press the Recovery  Screen Shot 2019-07-11 at 11.44.14 AM-2 button on top of your thermocycler.
  3. The thermocycler will quickly blink blue, white, red, then green indicating it has successfully recovered the previously completed or failed run.
  4. Press the Bluetooth Screen Shot 2019-07-11 at 11.28.03 AM-2 button on top of your thermocycler.
  5. Relaunch the Biomeme Go app by selecting the icon on your smartphone’s home screen.
  6. From the app’s home screen, tap Incomplete Runs.
  7. Select your test from the list of incomplete runs.
  8. Press the Scan button in the app and select your thermocycler.
  9. Tap Connect via BLE.
  10. Tap the Reattach Test button.
  11. Please wait while your run data is transferred.
Note: This assumes your test was completed before the thermocycler powered off. It is usually not possible to reattach and recover the run data if the thermocycler shut off during the run. Please always ensure your device has at least 20% battery power before starting your run.

 

 

If you’re still having problems recovering and/or reattaching your test data, please contact support@biomeme.com