I'm getting a "Compatibility" error. What does this mean and how can I resolve it?

With a one9 or two9 Franklin thermocycler, you will get a "Compatibility Error" when trying to run a protocol that includes fluorescent channels not enabled on your device. For a one9, please ensure your protocol only includes the green FAM channel. A two9 has both the green FAM channel and the red ATTO647N channel functionality. 

You can add additional channel functionality by upgrading your thermocycler